Shipping policy

 

Shipping Policy

We aim to process and ship all orders as quickly and efficiently as possible. Below are our standard shipping terms for domestic and international orders.

 

📦 Order Processing

  • Orders are processed within 2–3 business days (Monday–Friday). 

  • Orders placed on weekends or holidays will begin processing the next business day.

  • If there are any delays (e.g., backorders or special handling), we will notify you via email.

 

🚚 Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on the destination, weight, and size of your order.

Domestic (USA):

  • Standard shipping: 3–7 business days

  • Expedited shipping: 2–3 business days (available at checkout)

International:

  • International shipping times vary by destination.

  • Buyers are responsible for any customs duties, VAT, or import taxes imposed by their country.

 

📍 Shipping Carriers

We ship via trusted carriers including:

  • USPS

  • UPS

 

🧾 Tracking Information

Once your order ships, you’ll receive a confirmation email with tracking details. Please allow 24–48 hours for tracking updates to appear.

 

📦 Packaging

All products are carefully packed to ensure safe delivery. Fragile or delicate model train items are shipped with added protection.

 

❗Incorrect Addresses & Undeliverable Packages

  • Please double-check your shipping address before completing your order.

  • We are not responsible for packages lost or delayed due to incorrect or incomplete addresses.

  • Undeliverable packages returned to us may incur additional reshipping fees.

 

🛠️ Damaged or Lost Shipments

If your package is lost or arrives damaged, please contact us immediately at concorint@gmail.com with your order number and photos of any damage. We’ll work with you to resolve the issue promptly.

 

🌍Military & PO Boxes

Yes, we ship to APO/FPO and P.O. Box addresses via USPS where available.